Minzkou website and related services are made available to you in accordance with the following Terms & Conditions. Please read them carefully before placing your order. Agharta Productions LLC is a textile production and export company operates under trading name ” Minzkou” . AP LLC is registered at the address 959 E Colorado Blvd., Pasadena / Los Angeles – CA 91106 – United States of America. We periodically make amendments to these Terms and to the information contained in our website, so we advise you to check back often. Your statutory rights shall remain unaffected by these Terms & Conditions.
Acceptance of your Order
Once an order is placed you will receive a confirmation acknowledging your details. This is an acknowledgement of your details and is not a confirmation of your order. A contract between you and Minzkou is confirmed once you receive an email with your tracking information. We reserve the right not to accept your order if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorization for payment. All orders are subject to availability and confirmation of the order price.
If items that you order are out of stock, subject to a delay or have pricing, detail or description errors we will try to contact you at the email address you provided. If we cannot contact you in regards to our out of stock orders we will cancel these within 48 hours.
Shipping & Delivery
We aim to dispatch all orders within 2 or 3 working days subject to credit clearance and address verification. All international shipments are delivered by DHL Express service. All first time orders must be shipped to the billing address.
All shipments sent with DHL require a signature as proof of delivery. Shipments are insured whilst in transit from Agharta Productions until the parcel is signed for, at which point responsibility for your purchased goods passes to you. The tracking information is available in your account information once a shipment has been generated with DHL. You may use this to track your parcel at www.dhl.com. If your tracking information is not available, please email [email protected].
DHL may authorize parcels to be left at an agreed location (eg. Outside the delivery address). A signed note will be required and this will be used as proof of delivery. Customers that authorize this form of delivery do so at their own risk. Neither DHL nor Agharta Productions are responsible for lost/stolen parcels.
To ensure that your order reaches you as quickly as possible, please provide us with a telephone number. Any orders sent out that cannot be delivered will be returned to Agharta Productions and the customer will bear the costs for re-delivery. A charge will be incurred should you not be present during the specified delivery window or if the driver is required to wait.
EU EXPRESS DELIVERY
Orders that are shipped with DHL Express service take 1-2 days to reach the delivery address. Please note that this may take longer for reasons beyond DHL’s control.
Orders are shipped with DHL Express service that takes 2-4 days to reach the delivery destination or it may take more depending on the subjected country. We will ensure to keep you informed of any delays that occur as a result of customs inspections.
From time to time, we may run free shipping promotions. To be notified of any promotional codes or other offers valid on our site via email, simply sign up to our e-news at our website.
|1-2 Business Days||$4.5||Germany, Morocco, Turkey, Austria, Belgium, Denmark, France, Greece, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Switzerland, United Kingdom|
|2-3 Business Days||$10.10||Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Gibraltar, Greenland, Guernsey, Hungary, Iceland, Jersey, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Norway, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Sweden, Ukraine|
|2-3 Business Days||$4.5||Canada, Mexico, United States|
|2-4 Business Days||$10.10||Bahrain, Egypt, Iran, Iraq, Isle of Man, Israel, Jordan, Kuwait, Lebanon, Mongolia, Oman, Qatar, Saudi Arabia, Syria, United Arab Emirates|
|3-5 Business Days||$11.22||Afghanistan, Armenia, Australia, Azerbaijan, Bangladesh, Bhutan, Cambodia, China, Cook Islands, Fiji, Georgia, Haiti, Hong Kong, India, Indonesia, Japan, Kazakhstan, Kiribati, Kyrgyzstan, Macao S.A.R., China, Malaysia, Maldives, Mongolia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Niue, Pakistan, Papua New Guinea, Philippines, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Tonga, Tuvalu, Uzbekistan, Vanuatu, Vietnam, Western Samoa|
|2-4 Business Days||$12.34||Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Congo (Brazzaville), Congo (Kinshasa), Costa Rica, CuraÇao, Dominica, Dominican Republic, Ecuador, El Salvador, Eritrea, Ethiopia, Falkland Islands, French Guiana, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Ivory Coast, Jamaica, Kenya, Laos, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Montserrat, Mozambique, Myanmar, Namibia, Nicaragua, Niger, Nigeria, Panama, Paraguay, Peru, Reunion, Rwanda, São Tomé and Príncipe, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin (Dutch part), Saint Martin (French part), Saint Vincent and the Grenadines, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Georgia/Sandwich Islands, Sudan, Suriname, Swaziland, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uganda, Uruguay, Venezuela, Western Samoa, Zambia, Zimbabwe|
|5-6 Business Days||$12.34||Central African Republic, Comoros ,Djibouti, Equatorial Guinea, Marshall Islands, Micronesia|
|9-10 Business Days||$12.34||Cuba, Libya, North Korea|
Duties & Taxes
Any duties and taxes incurred in the country of destination are the responsibility of the customer. If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to Agharta Productions. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the amount from your refund.
Restrictions and Status Updates
We are currently unable to ship to Turkmenistan.Customs charges vary depending on the country of delivery. If you are concerned about incurring high customs charges, we recommend you ask your local customs office about their rates. Alternatively, please email [email protected] and we will look into this for you.
Please also note that your shipment/order cannot be classed as personal effects/personal use as your shipment is coming from Agharta Productions as a business to yourself as a consumer. Therefore, you are responsible for import duties/taxes at your local customs office. We have already deducted 20% VAT from your purchase, therefore any duty and taxes incurred in the country of destination are the responsibility of the customer. When you placed your order, you agreed to our terms and conditions of purchase.
Your local customs will return your shipment to us if you cannot provide your personal customs registration number. In this event you still may incur duties and taxes from customs in China, which you as the customer would be solely responsible.
Pre-orders & Made to Order
Made to Orders are non-returnable, non-exchangeable and must be agreed to before orders can be engaged. You will receive a confirmation e-mail with further details once orders have been placed. Please contact [email protected]minzkou.com for all enquiries.
Items will be charged in full and secured for you as soon as the order is placed. Once your order has arrived we will be able to ship your item directly to you.
The returns policy for pre-orders is the same as for all other orders.
Making a return for a refund or exchange is simple. Please refer to the Return Guidelines below for how to make a return step by step.
If you have questions, you can contact one of our Customer care representatives who will be happy to talk you through our returns procedure, simply e-mail us at [email protected].
The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.
If you wish to receive a refund we will re-credit the original purchaser’s credit card for the sum paid less any taxes and duties and less the postal costs.
Agharta Productions are not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.
There is no charge to exchange items for a different size; however exchanges are subject to stock availability, and if a different product is desired you will need to place this as a new order.
Please refer to the Exchange Guidelines below for how to make an exchange step by step.
You can choose to pay with PayPal or with a debit or credit card.
When selecting the Paypal option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to Browns.
We accept Visa, Master Card, American, Express, Maestro and Diners cards. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. For first time customers, we only ship to the billing address.
By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full. Payment is only debited from your card at time of dispatch.
If you have any questions about paying online please contact us [email protected]
Liability & Indemnity
Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
This website is controlled and operated by Agharta Productions in TR. These terms and conditions and all matters connected with any order you place in our website are governed by Turkish law.
This website is owned and operated by Agharta Productions. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Agharta Productions and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Agharta Productions.
Agharta Productions is proud to feature many distinguished fashion products throughout our website. Please be aware that each of various trademarks, product names, company names, fashion, accessories, homeware and cosmetics etc. represented on the Agharta Productions’s website are the property of their individual owner-companies.
We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often.