YOU ARE NOT ONE SIZE
ONE SIZE DOES NOT FIT ALL.
Does one size fit all? It certainly does not. Alright, Can a small, medium or large fit different body shapes considered to be the same size? Haven’t we all noticed how one company’s fit suits well while another’s does little to flatter?
Using our tailoring service will cost nothing. It is completely complimentary for our customers.
Believing in sartorial elegance, we take pride in the customization function of Minzkou where customers receive personal tailoring through the comfort of their seat.
Still Have Questions ?
Most of tailored items will usually take 3-4 business days to prepare for shipping depending on the design. If the design requires high level of sensitivity, handcrafting or needs time for other technical procedures then it may take longer.
Our customer service will contact you as soon as the order is taken to double-check the measurements and will keep you updated for the final duration. The House’s customer service will walk you every single step starting from taking the order to deciding on the perfect fit till the shipping.
EXCHANGE & RETURN POLICY
Minzkou accepts free exchange for tailored items only if there is a mistake by our service.
Exchanging the item will be free of charge if there is an error on tailored item by our Production Department, Minzkou refunds your exchange shipping fee or may offer store credit for the fee within 15 business days. The fixed order will be re-sent as long as it’s available and in stock. If the same order is not available or not doable due to unexpected reasons, our customer care service will be happy to help you on how to fix the situation and replace the item.
Before we exchange the item, there will be evaluation of our team to confirm the acceptance of the item for exchange, the product must be;
- re-sent within 5 days after arrival
- in good condition
- label is attached
- undamaged, unused, unwashed
- in its original package
The House unfortunately does not accept any return on tailored items.
To Exchange a Tailored Item:
- Get in touch with us within 48 hours of receiving your order at firstname.lastname@example.org
- Request a Return Authorization Reference number.
- Include your original receipt in the returned parcel ensuring that your Return Authorization Reference number is clearly written on the receipt. Any returned items that are not accompanied by an official returns reference number will not be accepted.
- It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
- The address for return will be given after contacting for return.